free.fr ADSL fail 20210415

2021-04-15

Connection down at 2243.
Freebox flashing PPP , I've hard-reset the Freebox with six power-cycles.

2021-04-16 - Day 01

Freebox flashing PPP , I've hard-reset the Freebox with six power-cycles.

Marie-Laure puts in help-desk request , automated responses only.

Switched some of the network from the ADSL landline to the MiFi / WiFi connection.
Via 4G we are getting exactly the same download speed as our ADSL connection managed (!).

2021-04-17 - Day 02

Freebox flashing PPP , I've hard-reset the Freebox with six power-cycles.

Ordered nine USB/WiFi adaptors , 22.25 Euros via AliExpress.
I will build a second internal internal network using WiFi for future issues.

2021-04-18 - Day 03

Freebox flashing PPP , I've hard-reset the Freebox with six power-cycles.

Replaced Freebox with US Robotics router , I can see the ADSL line is working at its usual 8 MBit down / 1 MBit up levels , so this is likely an issue at free.fr , nothing to do with our Freebox or phone line.
Confirmed after reading this article.

2021-04-19 - Day 04

Freebox flashing PPP , I've hard-reset the Freebox with six power-cycles.

Contacted @freebox via Twitter , explaining we need the connection for work during the COVID19 pandemic.
A reply arrives later tells us they are dealing with it and just wait for updates via SMS or Mail.
We haven't received anything to tell us there is even an issue yet.

2021-04-20 - Day 05

Freebox flashing PPP , I've hard-reset the Freebox with six power-cycles.

This has made me rethink our connection.
I doubt we will be renewing with free.fr when our 12 month contract expires.
Perhaps cellular connections are now more reliable than landlines ?
Looking for a cellular router ISP instead.
Bouygues Telecom have a 4G Box.

2021-04-21 - Day 06

Freebox flashing PPP , I've hard-reset the Freebox with six power-cycles.

2021-04-22 - Day 07

Freebox flashing PPP , I've hard-reset the Freebox with six power-cycles.

Congratulations , down for a week.

Just to add insult to injury , our mobile free.fr MiFi connection switched from 4G down to 3G.
So much for the unlimited 4G plan we are paying for.

4G service resumed at approx 1727.

Finally , at 2030 the ADSL line came back up.
Of course we weren't notified by either SMS or mail as promised.

2120 - Connection is flaky , continually going offline.

2021-04-24 - Day 09

Connection still flaky , found the freebox flashing PPP multiple times and restarting.

Still no yet notified via either SMS or mail that the line is fixed yet.

2021-04-28 - Day 13

We finally received a mail notification that our ADSL line was fixed.
Almost two weeks!


You'll only receive email when they publish something new.

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